Get paid without the wait

Wondering why Casinoways needs your ID?

Casinoways Ltd confirms who you are because the UK Gambling Commission license requires it, and the review takes up to 49 hours.

Start the check

Licensed 82665-8560-R-918245, established 2007

Six facts

Read the essentials before you upload

Six lines cover who runs the check, what it costs you and where to ask.

Who checks

Casinoways Ltd

License held

UK Gambling Commission, 82665-8560-R-918245

Review time

49 hours

Mandatory from

before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

In four steps

What makes a file pass?

Most delays come from one blurry corner or a cut edge, and four habits remove them.

Your outstanding items

Open your profile and look for the account section holding the document upload; a badge there shows whether anything is still outstanding. Check the list before you start shooting photos.

The whole photo page

Photograph the photo page of your passport or the front of your driving licence flat on a table, all four corners inside the frame. Glare from a lamp is the usual reason a copy comes back.

Download the PDF

Use a bill or bank statement issued in the last three months showing your name, your address and the date. Screenshots of an app usually fail, so download the PDF from your provider instead.

How long is the wait?

Submit and leave the file alone; the team works through the queue and replies to the address on your account. Send a message to [email protected] only if 49 hours pass with no word.

What passes

Documents, purpose, requirements

Three items are set by our verification list, and a selfie is added only when a reviewer asks.

Proof of identity

Confirms: Your name and date of birth; Copy must show: Photo page, full frame, readable print

Proof of address

Confirms: Where you actually live; Copy must show: Name, address, issue date within three months

Payment method confirmation

Confirms: The card or wallet is yours; Copy must show: Your name, last four digits visible

Proof of identity plus a selfie

Confirms: The person in the photo is you; Copy must show: Face and ID in one sharp shot

When does Casinoways ask for documents?

Getting paid on time. A withdrawal request is the first point at which money leaves the account, so the licence requires identity, address and payment method documents before that payment is released. Verification arrives by email within 49 hours.

A limit that fits your play. A higher limit widens what you can lose, and that step is assessed as part of safer gambling. Expect a request for identity and address papers, and at times the source of funds check.

Expect a closer look. A payment far outside your usual pattern looks unusual in the transaction record, so the licence asks for a closer look. Identity and address papers are requested first, with a source of funds check when needed.

Show us where the money comes from

A licence held from the UK Gambling Commission, number 82665-8560-R-918245, makes this review compulsory for Casinoways Ltd. Nothing here suggests wrongdoing: the same questions go to many players each week, and answering them keeps the account in good standing.

Depending on how you pay, the reviewer may request one or more of these.

Recent bank statement pages
Payslip from your employer
Tax or benefits letter
Savings or investment summary
Confirmation of the payment method

Common faults in returned uploads

Then versus now. Address papers lose their value once a fixed period passes, so a bill dated too far back cannot confirm where you live today. Send a bill from the last three months Pick a utility, bank or council letter

A match means a pass. Details must match the account name and address exactly, so a shortened first name or a maiden name stalls a straightforward review. Compare spelling letter by letter Update your account details first

Mid-upload, photo needed. A screen capture shows only part of a page and can be altered, so the reviewer cannot accept it as a true copy of the original. Photograph the full sheet itself Keep all four corners in frame

Five answers in order

Rechecking, refusals and phone uploads

Straight answers, in the same plain wording our verification team uses in replies.

Will you ever ask me for the same paperwork twice?+

Only if something has changed since the last check. A new address, an expired identity document or a payment method we have not seen before means a fresh copy. Otherwise your file stays closed.

What happens if a document gets rejected?+

The reply names the single reason it failed, usually a cropped edge, a glare or an expired date. A sharp copy that fixes that point is enough, and nothing else in your file is reopened.

Can I send the photos straight from my mobile?+

Yes. The upload panel on your account page accepts pictures taken on a handset, so a phone camera is fine. Keep the whole document in frame with all four corners showing.

Who licenses Casinoways and what is the licence number?+

The UK Gambling Commission licenses Casinoways Ltd under licence 82665-8560-R-918245. That licence is the reason the identity check and the source of funds questions exist at all.

At what point do I actually have to be verified?+

Before your first withdrawal leaves the account, at the latest. The casino may ask sooner, at registration or just after your first deposit, so a file built early saves waiting later.